Nasdaq Private Fund Solutions is looking for an engaging Fund Operations Associate to join our growing private funds team. This role will be primarily responsible for the setup and support of liquidity events for funds within the private equity ecosystem, along with the day-to-day management of client relationships.

Nasdaq Fund Secondaries is the premier provider of secondary liquidity solutions for private securities. The fund liquidity group provides innovative end-to-end solutions to enable seamless transactions for private funds and other private assets. Nasdaq operates in a fast-paced fin-tech environment that is consistently evolving, and the team is setup to deliver on this growth. For over 40 years, Nasdaq has supported companies through every stage of the business lifecycle; leveraging its technology infrastructure, regulatory oversight, and operational expertise.

What will you do:

• Provide operational support for fund secondary transactions, including event setup, transaction support and wire settlement; identify areas of improvement within process in an organized and productive manner
• Responsible for providing exceptional client service for Nasdaq Private Fund Solutions clients; taking primary responsibility for driving client satisfaction with service delivery
• Ensure smooth delivery during liquidity events by maintaining an open line of communication with clients, service providers and other stakeholders
• Collaborate with internal stakeholders including Technology, Legal, Sales, Product, etc. 
• Coordinate with the product team and organizational entities to identify and monitor issues, risks, impacts and dependencies
• Coordinate production support activities and participate in troubleshooting implementation issues
• Cultivate client insights to help improve the product offering; proactively communicate reoccurring customer service issues
• Track and resolve inquiries in a timely manner, including follow-up to ensure final resolution is as expected

What we expect:

• At least 1 year of relevant work experience
• Ability to clearly communicate with clients and be proactive in identifying and responding to their needs
• Capable of organizing and coordinating large groups of stakeholders to complete projects
• Ability to adapt quickly and handle stress in a fast-paced, deadline-driven environment
• Excellent written and verbal communication skills
• Able to analyze processes and workflows to pinpoint inefficiencies and collaborate with team members on updating and improving them
• Advanced skills in Windows, Word, PowerPoint and Excel, and an ability to adapt fast to new systems
• Flexibility to travel as necessary

Benefits:

• Annual Monetary Bonus and opportunity to become a Nasdaq shareholder
• Flex day program (6 paid leave days a year)
• Additional paid leave days after 2 years of working at Nasdaq
• Internal Mentorship programs - learn from an employee you look up to
• Wide selection of online learning resources: Udemy, O’Reilly, etc.
• Flexible Health Insurance program from the first day
• III pillar pension plan with additional contribution from Nasdaq

This is a full-time position located in Vilnius, Lithuania. The role involves a flexible hybrid mode on working time and will also require occasional travel for meetings and training.

Monthly salary (Gross): from 2000 EUR, other bonuses apply.

A valid working permit for the EU is mandatory.

As the process is ongoing, please submit your application in English as soon as possible.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.