Seniority level:
Junior specialist
Skills:
Problem Solving
, 0 yrs.
Multitasking
, 1 yr.
Communication Skills
, 1 yr.
(required)
Attention to Detail
, 1 yr.
(required)
Languages:
English
C1 - Advanced
Swedish
C1 - Advanced
Experience:
1 yr.
minimum
in
Operations & Customer Service
Monthly salary (gross):
2037
- 2429
€
Contract type:
Full-time
Location:
Remote job
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Job description
JOB DESCRIPTION
- Advising clients on various issues using email and voice support regarding any questions, orders, payments, refunds, and other questions according to support policies
- Outbound calls to clarify information or provide feedback to clients/partners
- Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation
- Solving complex issues, claims, helping the client in solving a critical situation
- Correct entry of information received from the client into the database
REQUIREMENTS
- Knowledge of Swedish language (B2-C1)
- Knowledge of English language (B2)
- To be both a sociable and friendly team member as well as an independent task performer
- To be fast and able to work in a dynamic work environment;
- Multitasking skills
- Attention to detail
WHAT WE OFFER
- Remote selection process
- Remote work opportunity from Lithuania or other EU countries
- Corporate training for all new hires
- Additional health insurance after 6 months (if working from Lithuania)
- Active and fun corporate life throughout the year with wellness activities (for all working from Vilnius)
- Additional benefits depending on your work location
- Career growth opportunities
- Rolling schedule (Mn-Sn)
We are happy to hear from all applicants! Only chosen candidates will be contacted.
By applying to this job application you are providing Teleperformance Lithuania your personal information [Data Privacy Information Policy | Teleperformance (tpinfinity.com)]
About Teleperformance
Teleperformance is a world-renowned leader in providing integrated customer support services (outsourcing). Teleperformance provides technical support, translations, consulting and other services to international companies and projects according to their specifics and the language used. Our mission is to deliver an exceptional customer experience at every opportunity. This is how we create opportunities and value for our employees, customers and communities. The Teleperformance contact center in Lithuania was established in 2015 and provides services in English, Swedish, Portuguese, Hebrew, Russian, Danish, Lithuanian and other languages. We believe that every employee and customer is an important part of our team, which is why we adhere to established internal DNA principles; integrity, respect, professionalism, innovation and commitment.
