FinTech Client Support Services Specialist (Evening Shift)

As a Client Support Services Specialist reporting to Client Support Services Manager, you’ll play a critical role in delivering exceptional client support and driving process improvements within IT Support field. You’ll thrive in this position if you’re solution-oriented, collaborative, and adaptable, have a global mindset, and bring a passion for technology and client success to a fast-paced, high-impact environment. 

Key Responsibilities 

• Provide advanced support for cloud-based IT products used by financial institutions. 
• Act as Incident Manager during critical events, ensuring timely resolution and clear client communication. 
• Coordinate Release Management processes for seamless product deployments. 
• Identify and implement continuous process improvements to enhance service quality and operational efficiency. 
• Create and manage internal knowledge articles.  
• Mentor and train colleagues to support team development. 

Required Qualifications 

• Proven experience in Client Support, Project Management, or Client Services in a fast-paced environment. 
• Strong time management and organizational skills. 
• Willingness to work late shifts (3:00 PM – 12:00 AM EET); hours from 10:00 PM to 12:00 AM are additionally compensated.
• Excellent communication and collaboration skills. 
• Proficiency in English (written and spoken). 

Preferred Qualifications 

• Familiarity with Capital Markets or financial services. 
• Experience in incident management and release processes. 
• Ability to leverage AI tools for workflow optimization. 

This position is based in Vilnius and offers a hybrid work environment (at least 3 days a week in-office), providing flexibility and accessibility for qualified candidates. 

Benefits & Rewards 

We offer a competitive, holistic rewards package that supports the well-being of our employees and their families. The base pay range for this role is 2500 – 3000 Eur Gross. Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.  

• Annual bonus.
• Annual equity grant.
• Employee Stock Purchase Plan offering discounted company shares.
• Pension plan with Nasdaq contribution. 
• 6 additional days off per year.  
• Extra vacation time based on tenure.  
• Work from (almost) anywhere – up to 20 days/year · Paid time off to volunteer · Health insurance. 
• Free gym, yoga & pilates classes and discounted in-office massages.
• Free gym, yoga & pilates classes and discounted in-office massages 24/7 mental health support for you and your family. 
• Global mentoring program. 
• Unlimited access to e-learning platforms. 
• Hybrid work setup. 
• Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks. 

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.