• Perform assigned quality reviews of program and/or patient files through call monitoring, case file reviews, etc. to determine if case was processed according to a program’s Standard Operating Procedures (SOPs).
• Analyze quality review results in order to identify trends and areas for improvement.
• Provide feedback to quality management team on results of reviews and monitoring, including trends and opportunities for improvement.
• Support assigned programs in addressing areas for improvement (e.g., corrective and preventive actions and measures).
• Lead call monitoring calibration sessions with peers, management, clients, etc. to ensure consistency of scoring.
• Participate in best practice sharing and learning sessions with other Quality Analysts and Quality Subject Matter Experts.
• Advocate for quality improvement activities across assigned programs.
• Support quality training and coaching sessions, including developing training material, in order to improve quality.
• Provide quality support to assigned programs.

• High school diploma minimally required
• Bachelors’ degree preferred (business administration, health care, quality or similar fields)
• Experience in Quality Control and Quality Assurance would be a strong asset
• Very strong English communication skills; both oral and written
• Very strong listening skills
• Self-motivation and ability to work independently
• Ability to manage multiple tasks and to prioritize by importance
• Attention to detail
• High accountability
• Positive attitude
• Ability to take direction
• Strong time management skills
• Strong interpersonal skills
• Strong problem solving skills
• Good analytical skills and interest in further development of analytic skills
• Knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new technologies/interfaces

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.