Under broad guidance of the Customer Service Control Center Supervisor, you will become an integral part of a high-performing central customer-focused team in Vilnius and provide customers with courteous, professional, and efficient back-office service at all times. Collaborating closely with World Courier offices in Germany, you will be responsible for planning, executing, and monitoring shipments, while also reporting essential updates related to specific high-volume transport projects. You will be the point of contact for our selected internal and external customers – usually by phone or via email.

• Engage in effective communication with external and internal customers
• Receive and reply to inquiries via email, phone
• Monitor and handle shared email inboxes associated with several departments
• Plan and execute shipment orders (export and import)
• Route shipments, considering commodity and volume, temperature control, and transit time requirements
• Monitor and track ongoing shipments, react to any deviations
• Maintain accurate information regarding shipment status
• Work with transport documentation
• Provide customer-specific reporting
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

Working hours: Monday through Friday 17:00 to 02:00, + rotating on call duty from 02:00 to 07:00 (no weekends)

We offer the opportunity for full-time remote work, so candidates from other Lithuanian towns besides Vilnius are welcome

During the training (2 weeks) must be flexible to work core business hours 09:00-18:00 (weekdays only)

Work schedule will be provided to employee in advance.

Working on public holidays is required and will be paid according to Lithuanian legislation at a rate of 2.

Night-time hours from 22:00 to 02:00 will be paid at a rate of 1.5.

We offer on-the-job training which allows you the opportunity to learn and begin performing your job duties and hands-on training working with World Courier offices in Germany.

• Bachelor’s degree (preferable)
• Previous experience in a Customer Service setting and a proactive customer focus
• Experience in Logistics would be a strong advantage
• Fluency in English and effective oral and written communication
• Fluency in German would be a strong advantage
• Ability to represent a positive and professional image
• Good organizational skills and paying attention to details
• Strong problem solving, analytical and investigative skills to bring issues to resolution

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.