Strategic Staffing Solutions International client is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for this organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.

• Analyze digital transactions to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers as needed to verify details regarding specific money transfer.
• Support WU.com customers with their identity verification ensuring that Compliance regulations are met.
• Resolve complex problems.
• Decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.

• Fluency in English and Italian with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• A college degree is highly preferred.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Willingness to work in rotating shifts (including weekends and holidays).

• Health insurance (several options to choose from).
• Accident and life insurance.
• Access to the best in class learning and development platforms.
• Flexible work arrangement (start times from 6.30 am to 1.30pm)
• Paid taxi to work if you are starting the earliest at 6.30 am.
• Great work experience in a multinational global company.
• Growing opportunities.
• Bravo recognition system.
• Modern office space.
• Full time hybrid working model (3 days in the office, 2 from home).
• Professional and friendly colleagues.
• Volunteering days.
• Additional day off.

Salary is up to 1200 Eur/after taxes.