Strategic Staffing Solutions International’s client is a leading healthcare company specializing in the development and distribution of chronic condition monitoring systems for individuals and healthcare providers worldwide. The company has already changed millions of lives and is poised to impact millions more with its future goal of becoming a leading consumer health technology company, all while continuing to develop solutions for serious health conditions.

By joining the company as a Product Support Advisor (German Speaker), you will become an expert in monitoring technology delivering accurate health readings directly to smart devices. After comprehensive onboarding and training, you’ll be equipped to provide compassionate guidance and support to company patients as well as to their families and caregivers.

• Be the first point of contact for patients and medical professionals in Germany.
• Address patient questions and product/service concerns, and troubleshoot technical issues related to company devices, mobile apps, and cloud software.
• Document and analyze patient and product information, send replacements and samples, and perform patient follow-ups.
• Be the first to learn about new products and services.
• Educated and training patients and healthcare providers
• Collaborate with internal teams to ensure data accuracy and confidentiality of data.
• Observe quality and regulatory requirements.
• Contribute to maintaining high satisfaction scores in regular customer surveys.

• Excellent German skills (C1) and good English proficiency (B1+)
• Be able to retain detailed information, analyze, and effectively solve problems.
• Be able to communicate effectively and professionally across various channels, including in person, over the phone, via email, and through other business correspondence.
• Empathetic mindset and good listening skills.
• Collaborate effectively as part of a team: all team members support other teams based on workload and resources, so your tasks and responsibilities may shift from time to time. Don’t worry – they’ll ensure you have all the training you need!

• Salary ranges: 1643 – 1933 EUR gross monthly + additional compensation for German language skills + annual bonus.
• Comprehensive onboarding and training on the job.
• Hybrid working model (for Vilnius-based employees) as well as remote work options from any city in Lithuania (with occasional travel required).
• 5 additional vacation leaves.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city centre office location.