Manager, Volunteer Programs

• Volunteer Management:Develop and implement Moody’s TeamUp™ program globally
• Support the development, implementation and ongoing project management of non-profit board leadership and placement programs; pro bono employee engagement programs including Moody’s Future Solutions (pro bono program); Up2You and Company sponsored events, as needed
• Primary contact for all volunteer vendors
• Monitor Volunteer Management Budget (Up2You, Probono, etc)

Operational:

• Proactively identify ways to improve data and reporting processes using data analysis and Excel skills and understanding of the programs
• Prepare presentations for Senior Management and The Moody’s Foundation board of Directors including data analysis and presentation of key results for board meetings and Moody’s Corporation reports
• Liaise with the team to make sure that departmental volunteer policies, events and initiatives are on track and provide status updates
• Help identify potential volunteer operational issues and assist VP in addressing and managing the issues
• Proactively review volunteer processes, implementing efficiency improvements and new processes when necessary.
• Establish process documentation, clear protocols on standards of service and updating volunteer toolkits regularly
• Benevity relationship co-management with Manager – Special Projects & Operations

Reporting:

• Develop and regularly reports on employee engagement performance metrics
• Actively contribute to data mining, manipulation, and generating reports and analytics for senior leadership and other stakeholders
• Track volunteer initiatives and provide metrics on outputs and outcomes
• Manage global volunteer hours and employee giving approvals and weekly participation reporting, as requested
• Manage Matching Gift requests and approvals
• Analyse data for all programs to set goals and assess status, as requested

• BA/BS in a relevant field required
• 5+ years’ experience of progressively increasing responsibility in COMMUNITY IMPACT, ESG, Sustainability, corporate philanthropy/employee engagement or similar fields
• Motivated, disciplined, thrive in a fast-paced, ambiguous environment and exhibit emotional intelligence with the highest personal and professional standards of integrity and ethics
• Creative, flexible, and collaborative with an ability to work in a team-oriented environment; demonstrates a high degree of initiative; and is results-oriented
• Ability to work autonomously while keeping management apprised of projects; self-sufficient and a self-starter, experience with being managed remotely
• Ability to effectively manage relationships with senior internal and external stakeholders as well as ability to partner and influence internal stakeholders in a complex organization
• Strong organizational skills, attention to detail, ability to take initiative, meet project deadlines/cadence, ability to work under time constraints with a sense of urgency and handle multiple tasks and shifting priorities simultaneously are essential
• Excellent communications skills and executive presence, as well as interpersonal skills, in order to effectively build relationships with multiple internal stakeholders
• Experience in working independently and as part of a team
• Demonstrated ability to think critically about program design and implementation.
• Ability to critically assess the impact and strategic alignment of non-profit partners.
• Capable of managing multi-stakeholder programs that drive employee, client, and/or community engagement for measurable results
• Proven track record of successfully influencing and garner cooperation from multi-level and cross functional teams at different levels
• Computer proficiency in all Microsoft components (Word, Excel, Power Point required) Must be proficient in excel in regards to pivots, vlook up and manipulating data sets from multiple spreadsheets. Working knowledge of Benevity software a plus