Teleperformance

Swedish speaking customer service representative

Added 3 years ago

Seniority level:

Junior specialist

Skills:

Customer Experience , 0 yrs.
Multitasking , 0 yrs.

Languages:

Swedish C1 - Advanced
Experience:
0 yrs. minimum in Operations & Customer Service
Monthly salary (gross):
1959 - 2634 €
Contract type:
Full-time
Location:
Vilnius
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Job description

Responsibilities:

Advising clients on various issues using email and voice support;

Outbound calls to clarify information or provide feedback to clients/partners;

Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation;

Solving complex issues, and claims, helping the client in solving a critical situation;

Correct entry of information received from the client into the database;



Work from home possibility only for those who are staying in Lithuania;

Requirements:

Knowledge of Swedish language (B2-C1);

Knowledge of English language (B2);

To be both a sociable and friendly team member as well as an independent task performer;

To be fast and able to work in a dynamic work environment;

Multitasking skills;



Work from home possibility only for those who are staying in Lithuania;

We offer:

Remote selection process

Great work conditions

Corporate training for all new hires

Additional health insurance after 6 months

Active and fun corporate life throughout the year

Career growth opportunity;

Gliding schedule: 5/2, 40 hours per week;




Work from home possibility only for those who are staying in Lithuania;


Fraud Warning: Teleperformance hiring managers only email addresses to contact you. If you receive emails from Teleperformance hiring managers from any other addresses or personal email accounts, please contact us.

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Founded in 2015
Employees 252
Avg. monthly salary 2228.08 €
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About Teleperformance

Teleperformance is a world-renowned leader in providing integrated customer support services (outsourcing). Teleperformance provides technical support, translations, consulting and other services to international companies and projects according to their specifics and the language used. Our mission is to deliver an exceptional customer experience at every opportunity. This is how we create opportunities and value for our employees, customers and communities. The Teleperformance contact center in Lithuania was established in 2015 and provides services in English, Swedish, Portuguese, Hebrew, Russian, Danish, Lithuanian and other languages. We believe that every employee and customer is an important part of our team, which is why we adhere to established internal DNA principles; integrity, respect, professionalism, innovation and commitment.

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