Customer Service Representative in Swedish

Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!

• Start working and choose the best workload for you - full-time, 0.8, 0.75 or 0.6;
• Work from our cozy and comfortable office in Kaunas (R. Kalantos street 32);
• Various work schedule: department works 24/7 every day;
• 2-week training course from 09:00 - 17:30 that will introduce you to the specifics of the job;
• Career opportunities: 90% of our managers and leaders started their careers as customer service specialists;
• Performance and referral bonuses;
• Continuous development through our internal learning platforms and initiatives (Transcom University, Lunch&Learn, Meet&Greet), and external training;
• Corporate, sport and social responsibility events;
• Perks.lt discounts;
• Salary - 1512-1949 Eur (Gross). Salary provided for daytime and full-time work. Your salary will increase after 6 months and after 1 year working in Transcom.

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Work for one of the fastest-growing industry start-ups in Europe;
• Respond to customer queries in a timely and accurate way, via phone or chat;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

Important! This department operates 24/7 on a shift-based schedule, which is determined by business needs and cannot be self-selected. This role includes evening, weekend, and approximately 2-4 night shifts per month. We encourage you to consider if this work arrangement aligns with your expectations and capabilities.

• Great Swedish and English skills (both B2 level or higher);
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are objective in our recruitment process, so we use standardized testing to get to know you better. Look for tests in your email after applying.