Seniority level:
Entry-level specialist
Skills:
Customer Experience
, 1 yr.
Problem Solving
, 1 yr.
Languages:
English
C1 - Advanced
Ukranian
C2 - Native/Bilingual
Experience:
1 yr.
minimum
in
Operations & Customer Service
Monthly salary (gross):
1611
- 1750
€
Contract type:
Full-time
Location:
Vilnius
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Job description
Customer Service Representatives with fluent Ukrainian and English
We are looking for Ukrainian and English-Speaking Customer Service Representatives to join our Customer Support team. You will be working for our client, one of the biggest online accommodation providers worldwide.
Duties and responsibilities
-Handling incoming phone calls and emails from the website users
-Managing reservations, special requests and complaints and finding solutions to website user’s inquiries
-Working hours from Monday to Friday between 9:00-18:00 (40 hours per week)
Requirements
-Excellent Ukrainian and English language skills (verbal and written)
-Strong communication and administration skills
-Customer-focused approach
-Attentiveness, positive attitude
-Relevant permit to work in Lithuania
-Computer literacy and good MS Office knowledge
-Experienced in a target-based/KPI driven environment is a plus
We offer
-Private Health insurance
-Performance-based bonus
-Referral Bonus
-Wellbeing Program (such as: Sports & well-being events and Feel-Good activities)
-Relaxation and game areas in the office
-Free Parking
-International and multicultural work environment
-Fully paid trainings
-Hybrid work model
Salary 1611-1750 gross.
Taking in consideration your current professional competence and work experience.
We are happy to hear from all applicants! Only chosen candidates will be contacted.
By applying to this job application you are providing Teleperformance Lithuania your personal information.
About Teleperformance
Teleperformance is a world-renowned leader in providing integrated customer support services (outsourcing). Teleperformance provides technical support, translations, consulting and other services to international companies and projects according to their specifics and the language used. Our mission is to deliver an exceptional customer experience at every opportunity. This is how we create opportunities and value for our employees, customers and communities. The Teleperformance contact center in Lithuania was established in 2015 and provides services in English, Swedish, Portuguese, Hebrew, Russian, Danish, Lithuanian and other languages. We believe that every employee and customer is an important part of our team, which is why we adhere to established internal DNA principles; integrity, respect, professionalism, innovation and commitment.
