About Nasdaq:

We at Nasdaq are rewriting the future of global economies and markets by unlocking capital and opportunities through its technology, innovation, and expertise. Nasdaq's Marketplace Technology area is committed to powering more than 115 of the world’s market infrastructure organizations and market participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically meaningful technology solutions.

Located in the center of Vilnius city, we are searching for individuals with the spirit to succeed in a highly dynamic and global environment, while offering vast growth opportunities, competitive salaries, and comprehensive benefits packages!

About the team:

AxiomSL offers a unified, high-performance compliance platform that reduces operational complexity through centralized global management. The system provides full support, automatic updates, and detailed transparency from reports to source data, enabling comprehensive compliance management.

What you will do:

As first-line support, this role involves resolving client issues through our Case Management system and various communication channels. The position requires both independent problem-solving and teamwork, along with process development and documentation responsibilities. We seek a growth-minded professional interested in career advancement opportunities within our expanding organization.

Key Responsibilities:

• Provide expert-level support for AxiomSL products and infrastructure within Nasdaq Cloud Platform through various channels
• Meet performance metrics, maintain SLAs, and ensure professional client communication while following ISO-9001 and ITIL processes
• Document, analyze, and resolve technical issues while providing configuration guidance to customers and engineering teams
• Collaborate with cross-functional teams and contribute to Knowledge
• Database with documentation and best practices.

Requirements:

• Experience in first-line support or working with clients as a Technical Analyst.
• Proficient in SQL.
• Experience with Linux/Unix at user level.
• Understanding of Amazon AWS from a user perspective.
• Availability to work from 11 AM – 8 PM EET time zone (current Lithuanian time) or 10 AM – 7 PM EET time zone.
• Desired Skills:
• Bachelor's degree in Computer Science or related field.

What we Offer:

• Annual monetary bonus.
• Vesting Nasdaq Restricted Stock Units (RSU) for all employees.
• Employee Stock Purchase Program Nasdaq stocks with a discount.
• III pillar pension plan with additional contribution from Nasdaq.
• Flexible health Insurance program.
• Additional paid leave days after 2 years of working at Nasdaq.
• Flex day program (6 days a year)
• Internal mentorship program – get a mentor or become one.
• Opportunities to grow horizontally or vertically in the organization.
• Wide selection of online learning resources, e.g Udemy, O‘Reilly.
• Monthly base salary starting from 2400 to 2750 Eur gross.

What happens now?

This is a full-time permanent position located in Vilnius. Follow the link to apply, and the Talent Acquisition team will be in touch. Please note that applicants must be eligible to work in Lithuania and applications must be in English.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.