In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new

products to market and promote and maximize clients’ usage and experience with existing products. 

Adform enables major advertisers, publishers, and agencies in over 25 markets to create, buy, and sell digital advertising at scale across the myriad of internet-connected devices. That's a lot of customers to be trained, onboarded, and guided on a highly technical platform. 

It's easy to spend all of your time on a single customer. It's hard to think of ways to get insights on many of your customers at once, and perform actions addressing many of their needs in a single shot. 

As a Technical Account Manager you will be responsible for making sure that we can have a healthy relationship with our many Bronze tier customers. Working with Support teams to address client needs, concerns, keeping them profitable and growing them to higher spending levels. 

We hope you are ready to change the game! Be ready to: 

• Own the full customer life cycle starting right after contract signing
• Understand the customer's business and needs on a high level
• Address customer performance, balancing resources with profitability
• Encourage product adoption
• Manage new client onboarding and new product rollout for existing clients
• Guide the customer to be as self-sufficient as possible and effectively use AdformHelp, AdformAcademy, and support teams
• Manage and lead customer success planning, customer initiatives
• Translate customer needs into Adform-supported solutions. 

Attitude First. Everything else will follow. We can grow together faster if you have: 

• Full proficiency in English language
• 2+ years experience in Account Management or Consultancy working with AdTech/MarTech/IT
• Ability to translate technical concepts to non-technical audience and customize the message to different types of audience
• Ability to drive sales and relationship management
• Also, feel free to apply if you are currently changing your career path and have previous experience in: Product Management or Marketing Automation
• Adform‘s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions 

 Stand out by having: 

• Product Management or Marketing Automation experience
• Ability to present informational content in an engaging manner to large audiences
• Salesforce, Gainsight, Tableau experience. 

Our promise to you:

• Take the wheel over million-euro-sized portfolios of customers
• Learn from the best — we have multiple hubs located in Lithuania (Customer Success, Support, Product, Development) who serve as brilliant mentors impacting your career growth and development
• #1 thing people in Adform cite as a selling point are the colleagues you‘ll be working with. It's hard to believe, but we keep true to our guiding principles when hiring and evaluating our employees. It's a pleasure to work with everyone here. 
• A competitive compensation package based on your qualifications and experience, starting at 3 000 EUR gross per month
• Family benefits incl. additional vacation days to enjoy life outside of work
• Comprehensive healthcare benefits, including accident insurance
• On-site canteen offering a variety of convenient and delicious meal options
• Wellness, sports, and massage benefits to keep you energized and healthy
• Engaging social initiatives and company events to connect with colleagues and have fun
• And much more – join us to explore the full experience!

Diversity & Inclusion @Adform:

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.

We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.