At Nasdaq, we are relentlessly reimagining the world of tomorrow - one that is built on innovative technology, fueled by market-moving insights and driven by forward thinking. We are looking for a Senior Customer Support/Operations Analyst to join our Global Technology team. This is a tremendous opportunity to develop business, product, and technical skills. The position affords a unique opportunity to use existing technical expertise and develop/enhance domain knowledge and develop a Front-To-Back, Cross Asset view of the Financial Markets. 

What will you be doing? 

• Lead the lifecycle of client reported defects including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers 
• Work directly with customers and provide them with advice on the use and configuration of Calypso products 
• Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and professional services 
• This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets 
• Provide known resolutions and/ or advice to customers, professional services, and partners 
• Environment management: Create, configure, upgrade, and maintain client replication environment in the Adenza support lab 
• Advocate for product feature enhancements 
• Participate in the creation of new tools or new processes to improve customer satisfaction, or improve product support effectiveness/efficiency 

Who are we looking for? 

• University degree in Business/Financial Engineering/Computer Sciences/Mathematics or related field or equivalent experience 
• Up to several years of professional experience 
• Excellent language skills in written and spoken English 
• Good technical skills and familiarity with database tools and systems. 
• Knowledge and experience in Risk Management, Market Risk & VaR, Credit Exposure Limits, and Compliance is highly desirable 
• Proven track record to work in critically important business application software operations and support environment 
• Must be able to work with minimal supervision, be a fast learner, self-motivated, great teammate, and collaborator 
• Good oral and written communication skills are crucial 
• Participate in the creation of new tools or new processes to improve customer satisfaction, or improve product support effectiveness/efficiency 

What will it be like working here? 

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. 

What do we offer you? 

We recognize that our employees work tremendously hard; in exchange, we compensate well, offering, bonuses and equity grants and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities. 

Monthly gross salary: 2400 - 2800 EUR, the final salary will depend on candidate's knowledge and experience. 

Additional Benefits: 

• Annual monetary bonus 
• An opportunity to become a Nasdaq shareholder 
• Employee Stock Purchase Program Nasdaq stocks with a discount (ESPP) 
• III pillar pension plan with additional contribution from Nasdaq 
• Flexible health insurance program 
• Sports club membership 
• Additional paid leave days after 2 years of working at Nasdaq 
• Flex day program (up to 6 paid days off a year) 
• Internal mentorship program get a mentor or become one 
• Wide selection of online learning resources, e.g., Udemy 

What happens now? 

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members be in touch. 

This is a full time permanent position located in Vilnius. As the selection and interview process is ongoing, please submit your application in English as soon as possible. 

A valid working permit for the EU is mandatory. 

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.