If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

• Ensure the onboarding process is seamless and straightforward for the new employee. 
• Leverage knowledgebase to provide consistent and attentive customer service to future and existing Moody’s employees
• Receive inbound inquires via multiple channels, verifying the needs of employees and assisting in resolution
• Provide guidance to employees on basic inquires across all areas 
• Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable
• Escalate cases after reviewing against team guidelines, if further assistance is determined
• Support prioritized employee cases when raised within the time zone
• Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture throughout workstream
• Support operational work across the Moody’s People Team to drive efficient and consistent processes 
• Process, verify and maintain documentation of the employee onboarding cycle
• Follow defined case management procedures during the processing of employee cases while maintaining confidentiality
• Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
• Establish strong working relationships across operations global and regional teams to support technology and HR processes 

Skills and Competencies

• Excellent customer service skills
• Passion for building effective HR processes and data analysis that deliver exceptional user experiences
• Ability to use existing procedures to solve routine or standard problems (problem solving skills)
• Business driven team-oriented demeanor (ability to work within a Team) 
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed 
• Sound judgement and discretion with sensitive information, escalating when appropriate  
• Effective listening and growth mindset to service a diverse employee population 
• Commitment to continual process improvement 
• Preferred: Experience within SAP, SuccessFactors and ServiceNow 
• Preferred: Any additional language: French, German, Italian

Qualifications

• Bachelor's degree or equivalent 
• 1-2 Years Human Resources, Customer Service or related field
• Strong oral, written and interpersonal communication skills in English