An individual contributor responsible for internal and customer facing support related to revenue recognition, regulations, projects and other onboarding items which are core knowledge areas for future career growth. Focuses mainly on the activities after handover to the Ratings team. Under the supervision of the AVP Sales Operations and/or Manager Sales Operations, works with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable, produces reports to improve line of sight by the Sales function to issuer related issues and participates in projects focused on regulatory compliance and process improvement. 

Responsibilities

• Provide support to the Sales teams that improves the customer experience and ensures the Sales teams are able to focus on the relevant customer-related activities.
• Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities. 
• Minimise Unbilled and Accounts Receivable as well as deals in LOB pipeline, Unbilled and Accounts Receivable. Work with Sales teams, GMO, Pricing and Billing to determine root causes and corrective actions for aged LOB. 
• Provide customer support by handling inbound inquiries from Issuers regarding Intralinks, VAT, billing and other invoicing issues.
• Work with Legal to address customer requirements for post hand-over deal related documentation
• Identify, recommend and work on implementation of opportunities to improve the MIS commercial processes and Salesforce data quality in order to improve the issuer experience.
• Build and maintain excellent relationships within various internal stakeholders, including Legal, Pricing, GMO, Billing and Collections. 
• Participate in projects as assigned. 
• Will be responsible for generating reports (e.g. Daily ratings report, creating/adjustment of VAT forms, providing support to the Sales Operations team on data gathering, data entry, and data clean-up related tasks.

Skills and Competencies

• Good knowledge of capital markets and countries within EMEA region 
• Well-developed IT skills including advanced Microsoft Office applications, PowerPoint and Advanced Excel 
• Excellent attention to detail 
• Problem-solving, ability to be presented with issues/problems and be able to resolve and suggest solutions.
• Strong written and verbal communication skills 
• Ability to understand ratings, legal and compliance matters 
• Ability to work under tight deadlines 
• Good interpersonal skills and the ability to build strong professional relationships at all levels 
• Highly organised and efficient, with ability to multi-task 
• Ability to report and work in multi-cultural team spread in various locations 
• Ability to work on own initiative, without the need for close supervision 

Education

• Minimum of Undergraduate / First Level degree 
• Fluency in spoken and written English is essential and fluency in an additional language is preferred (German, Italian, Spanish, French, Russian or Arabic)