About Nasdaq

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported, and empowered. We are a Hybrid-First work environment that embraces work-life balance and fosters well-being.

Team and Role overview

Nasdaq is seeking a Derivatives Front Office Specialist to join our Customer Support team, focusing on customer interaction and support for our Capital Market Solutions Application (Calypso). Your role involves resolving product issues, advising on configuration, and assisting with upgrades. You'll collaborate with clients, partners, and internal teams like engineering and product management to enhance the Calypso Application. This position offers a unique opportunity to deepen your knowledge of capital markets in a global, client-focused financial technology environment, surrounded by a team of dynamic problem solvers.

What You will be doing?

• Provide expert-level functional support efficiently resolving Calypso product integrity issues via Customer Support Portal, phone, including replication and analysis of issues in mirrored Calypso support environment
•  Work collaboratively with case creators (customers, partners, and Customer Delivery team) to resolve product issues they reported.
• Manage & communicate progress on escalated issues requiring product or development and/or engineering intervention to resolve
• Conduct periodical meetings with clients to engage with them on an ongoing basis and to keep them updated on various developments concerning them while making an effort to identify any concerns, if they have.
• Validate and test all resolutions prior to customer delivery and follow up to ensure customer satisfaction
• Use front office tools, remote access tools etc. as needed to support customer's use of products and validate issues, documenting issues in bug reporting or CRM systems
•  Maintain subject matter expertise in one or more financial asset classes and associated market trends by monitoring current industry research publications
• Contribute to the creation of new tools or processes which improve customer satisfaction or product support effectiveness and efficiency
• Identify situations where Customer Delivery engagement or additional implementation services may be warranted Mentor new Product Support team members
•  Work on special projects as may be assigned, from time to time.

Who are we looking for?

• Bachelors or Master's degree in Business, Finance or equivalent
• Around 3 years of relevant work experience within the banking/financial industry.
• Solid understanding of financial products in general with specific focus on Fixed Income Securities and Credit Derivatives.
• Business Analysis skills with strong mathematical understanding
• Understanding of one or more aspects of Trading and Trade Processing: trade capture and pricing based on linear and non-linear models, trade workflow, cash flows, sensitivity and other risk analyses, settlements, position management.
• Ability to work with minimal supervision, be a fast learner, self-motivated, team player ad collaborator with strong problem-solving skills.
• Good verbal and written communication skills are essential (English).

What do we offer you?

• Monthly base salary starting from 2400 to 2700 EUR gross based on your experience
• Annual monetary bonus
• Vesting Nasdaq Restricted Stock Units (RSU) for all employees
• Employee Stock Purchase Program Nasdaq stocks with a discount
• III pillar pension plan with additional contribution from Nasdaq
• Flexible health Insurance program
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (6 days a year)
• Internal mentorship program get a mentor or become one
• Opportunities to grow horizontally or vertically in the organization
• Wide selection of online learning resources, e.g Udemy, O'Reilly

This is a full-time permanent position located in Vilnius. Follow the link to apply, and the Talent Acquisition team will be in touch. Please note that applicants must be eligible to work in Lithuania and applications must be in English.

About Nasdaq Vilnius

Our Vilnius office is in the modern K29 business center, easily accessed via bus, but we also offer bike storage. Our working space offers an appealing, ergonomic environment, kitchen spaces, and an in-house library. The building hosts a canteen and vending machine as well as restaurants and shops within walking distance

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.