Dutch speaking KYC Helpdesk employee

At BlueMonks, we are looking for a Dutch speaking KYC Helpdesk employee with over 1 year of experience to elevate our team to new heights. As a core member of our organization, a beacon of innovation in FinTech, you will not only strengthen our processes but also be enabled to start your career as a KYC/AML specialist.

Your Quest:

As a KYC Helpdesk employee, you will be responsible for:

- Offering customer support to clients

- Answering questions from clients related to documents they need to provide, both via telephone and e-mail

- Escalating specific questions to senior specalists

- Perform simple KYC tasks (we teach you how)

Your Profile:

· At least 1 year of valuable and relevant experience as helpdesk/service employee. KYC/AML experience is a big plus!

· A natural aptitude for analysis and strategic thinking

· The ability to effectively solve problems, even with minimal guidance.

· Dutch is required for this role. Other languages are an advantage:

o English

o Spanish

o French

· An opportunity to make your mark on an innovative and transformative sector;

· Room for further professional growth within our internal academy, which fosters steady professional development and learning;

· A competitive salary and nice secondary benefits;

· A workplace where collaboration is central and where you have the freedom to develop initiatives.