At BlueMonks, we are looking for a Dutch speaking KYC Helpdesk employee with over 1 year of experience to elevate our team to new heights. As a core member of our organization, a beacon of innovation in FinTech, you will not only strengthen our processes but also be enabled to start your career as a KYC/AML specialist.
Your Quest:
As a KYC Helpdesk employee, you will be responsible for:
- Offering customer support to clients
- Answering questions from clients related to documents they need to provide, both via telephone and e-mail
- Escalating specific questions to senior specalists
- Perform simple KYC tasks (we teach you how)
Your Profile:
· At least 1 year of valuable and relevant experience as helpdesk/service employee. KYC/AML experience is a big plus!
· A natural aptitude for analysis and strategic thinking
· The ability to effectively solve problems, even with minimal guidance.
· Dutch is required for this role. Other languages are an advantage:
o English
o Spanish
o French
· An opportunity to make your mark on an innovative and transformative sector;
· Room for further professional growth within our internal academy, which fosters steady professional development and learning;
· A competitive salary and nice secondary benefits;
· A workplace where collaboration is central and where you have the freedom to develop initiatives.
Founded by Robert van Asch and Mark van Wijk, both with more than 20 years of experience in the financial industry, BlueMonks is the product of their combined vision. The company offers a comprehensive end-to-end Know-Your-Customer (KYC) solution, assisting clients in onboarding and reviewing their customers according to the strict European Anti-Money Laundering Directive (AMLD). The company follows a unique hybrid approach, combining tools, human capital, and comprehensive services to fully unburden clients.
The headquarters of BlueMonks is situated in the Netherlands. Recently, the company opened a new branch in Vilnius.