Teleperformance

Senior Customer Service Representative in Czech language

Added 1 week ago

Seniority level:

Junior specialist

Skills:

Customer Experience , 2 yrs.
Customer Relations , 2 yrs.

Languages:

English B2 - Upper intermediate
Experience:
2 yrs. minimum in Operations & Customer Service
Monthly salary (gross):
2200 - 2600 €
Contract type:
Full-time
Location:
Vilnius
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Job description

Senior Customer Service Representative in Czech language

· Making outgoing calls in Czech language to attract potential clients and partners and develop existing Top clients in Czech Republic.

· Track analytics of account history and sales success on the platform, as well as provide assistance in maintaining a stable level of business.

· Processing incoming partner requests in accordance with the regulated process.

· Proactively reach out to leading manufacturers, exporters, and automobile-specific service providers in the region to facilitate their onboarding.

· Spearhead marketing efforts in close collaboration with agencies to drive visibility and engagement.

Requirements

· Czech and English language C1-C2 (verbal and written)

· 2-4 years of experience in business development, sales, or account management, preferably in an eCommerce environment (education in similar feels is preferable).

· Work with PowerPoint or other program to create presentations for potential sellers and partners.

· Strong communication and negotiation skills

· Orientation to the result and attention to details.

· Effective collaboration with cross-functional teams and partners.

Company offers.

· Remote selection process

· Corporate training for all new hires

· Remote work opportunity

· Loyalty bonus

Teleperformance logo
Founded in 2015
Employees 478
Avg. monthly salary 2129.16 €
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About Teleperformance

Teleperformance is a world-renowned leader in providing integrated customer support services (outsourcing). Teleperformance provides technical support, translations, consulting and other services to international companies and projects according to their specifics and the language used. Our mission is to deliver an exceptional customer experience at every opportunity. This is how we create opportunities and value for our employees, customers and communities. The Teleperformance contact center in Lithuania was established in 2015 and provides services in English, Swedish, Portuguese, Hebrew, Russian, Danish, Lithuanian and other languages. We believe that every employee and customer is an important part of our team, which is why we adhere to established internal DNA principles; integrity, respect, professionalism, innovation and commitment. We offer our employees the most comfortable working conditions in a new business center in the heart of the city, as well as the opportunity to work from home. All employees are invited to participate in celebrations, games and competitions organized by the company, maintaining relationships even in an informal environment. For three years in a row, Teleperformance Lietuva has been certified with "Great Place to Work" global certificates based on an employee survey, so we believe that our our efforts are appreciated by employees and that we improve and grow together every year.

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