Teleperformance

Customer Service Representatives with fluent Ukrainian and English

Added 2 years ago

Seniority level:

Entry-level specialist

Skills:

Communication Skills , 1 yr.

Languages , 1 yr.

Languages:

English C1 - Advanced

Ukranian C1 - Advanced

Experience:

1 yr. minimum in Customer Service & Operations

Monthly salary (gross):

1611 - 1750 €

Contract type:

Full-time

Location:

Vilnius

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Job description

We are looking for Ukrainian and English-Speaking Customer Service Representatives to join our Customer Support team. You will be working for our client, one of the biggest online accommodation providers worldwide.

Duties and responsibilities

Handling incoming phone calls and emails from the website users
Managing reservations, special requests and complaints and finding solutions to website user’s inquiries
Working hours from Monday to Friday between 9:00-18:00 (40 hours per week)

Requirements

Excellent Ukrainian and English language skills (verbal and written)
Strong communication and administration skills
Customer-focused approach
Attentiveness, positive attitude
Relevant permit to work in Lithuania
Computer literacy and good MS Office knowledge
Experienced in a target-based/KPI driven environment is a plus

Company offers

Private Health insurance
Performance-based bonus
Referral Bonus
Wellbeing Program (such as: Sports & well-being events and Feel-Good activities)
Relaxation and game areas in the office
Free Parking
International and multicultural work environment
Fully paid trainings
Hybrid work model

Founded in 2015

Employees 202

Open positions 0

Avg. monthly salary 1929.95 €

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About Teleperformance

Teleperformance is a world-renowned leader in providing integrated customer support services (outsourcing). Teleperformance provides technical support, translations, consulting and other services to international companies and projects according to their specifics and the language used. Our mission is to deliver an exceptional customer experience at every opportunity. This is how we create opportunities and value for our employees, customers and communities. The Teleperformance contact center in Lithuania was established in 2015 and provides services in English, Swedish, Portuguese, Hebrew, Russian, Danish, Lithuanian and other languages. We believe that every employee and customer is an important part of our team, which is why we adhere to established internal DNA principles; integrity, respect, professionalism, innovation and commitment.