Revel Systems

Technical Client Support Specialist

Added 1 year ago

Seniority level:

Entry-level specialist

Skills:

Customer Support , 1 yr.
Communication Skills , 1 yr.
Troubleshooting , 1 yr.

Languages:

Experience:
1 yr. minimum in Operations & Customer Service
Monthly salary (gross):
1550 - 1800 €
Contract type:
Full-time
Location:
Vilnius
Revel Systems logo

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Job description

Essential Duties and Responsibilities:

  • Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat 
  • Understand our client needs, expectations and assist in order to achieve resolution
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues


Requirements:

  • Proficient written/spoken English is a must
  • Ability and willingness to work evening and night shifts
  • Basic IT and Networking knowledge
  • Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
  • College degree in Computer Science / IT related field or Networking is a plus 


Why Revel?

  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2022
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to Dominican republic, would you like to join?
  • We share our success: available Profit Sharing Plan for employees (based on eligibility)
  • We have fun: office happy hours, board game nights and company outings
  • Taxi for employees starting or ending shifts within night hours 

Revel Systems logo
Founded in 2015
Employees 257
Avg. monthly salary 5774.72 €
Connect on:

About Revel Systems

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

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