Client Support Specialist, Payments

The Client Support Specialist, Payments is a customer facing role. This role works with Operations, Support teams internally as well as partners to resolve payments requests for our merchants.

• Troubleshoots and resolves payments processing related issues or escalates to appropriate parties
• Troubleshoots setup of payment processing in customer's boarding process
• Handles general information inquiries on user accounts and general information
• Assists customer at Online Merchant Portal
• Solves customer issues via phone and ticketing system

• 2-3 years of customer service experience including troubleshooting
• 1-2 years of Help Desk, CRM or Ticketing systems experience in a high volume high energy call center
• Excellent verbal and written communication skills. Proficient level of English both verbal and written is a must.
• Ability and willingness to work evening and night shifts

• We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
• We love what we do: amazing colleagues and friendly team vibe
• We care about technology and quality: our tech initiatives are bottom-up
• We care about you: remote work, employee health insurance, accident insurance, referral bonus
• We take your career seriously: 40% of our employees changed roles in 2021
• We invest in you: internal training programmes and free Udemy license for training online
• We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to Bahamas, would you like to join?
• We share our success: available Profit Sharing Plan for employees (based on eligibility)
• We have fun: office happy hours, board game nights and company outings
• Taxi for employees starting or ending shifts within night hours