AI/ML Engineer

As a member of the Tesonet accelerator’s family, at CyberCare, we shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we challenge norms globally with the magical “hello” that only we know how to deliver. Our teams help customers in 170+ countries, solving over 11 million cases each year.

Join the CyberCare AI Labs team - we build sophisticated LLM-powered agents and work on robust RAG systems to power intelligent chatbots and ticket bots to ensure our customer’s success. Your input could make a big difference, shaping how we solve problems for millions of people around the world.

As an AI Developer, side by side with Generative AI and other automation tools, you will be at the helm of implementing AI-based solutions all across CyberCare processes.

• Develop and deploy AI-powered tools to automate customer support and improve efficiency.
• Build and implement end-to-end AI solutions using Python, focusing on LLMs, agentic systems and Retrieval-Augmented Generation (RAG) to enhance customer support.
• Write, test and refine sophisticated prompts for various state-of-the-art LLMs to invoke desired behaviour and ensure system correctness.
• Collaborate with cross-functional teams to ensure large scale process optimization.
• Ensure robust stability and reliability in all implemented solutions.
• Stay at the forefront of tech evolution, tracking emerging technologies and industry trends.
• Build end-to-end AI solutions, from a proof of concept to a scalable product.

• Strong proficiency in Python (experience in RESTful API development would be considered an advantage).
• Experience in evaluating Gen AI/NLP systems.
• Proficiency with LLMs and RAG systems.
• Knowledge of prompt engineering techniques, with a track record of writing effective prompts.
• Good understanding in SQL.
• Familiarity with DevOps practices and tools like Git, Jira, and Docker.
• Strong problem-solving abilities and exceptional attention to detail.
• Independence and problem ownership.
• Basic understanding of Linux.
• Experience with agentic systems would be a strong advantage.

• Career development training - Internal and external events, online training, conferences, books - everything you need to reach your full potential.
• Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best. For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services. 
• Workplace Flex - At CyberCare, we work from our Vilnius and Kaunas offices, with the option to work from home two days a week - Tuesdays and Thursdays. Additionally, you can work remotely from anywhere in the world for up to 30 days per year.
• Technologies - Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow. Also, we will provide you with Nord Security, and Saily products so you can also secure your personal devices!
• Company events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
• Office perks & public transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost. 
• Time off - Additional time off for rest, for anniversaries, or to celebrate life’s special moments. 
• Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
• Gross salary - 3300 - 6000 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.