Head of PMO

Key Responsibilities:

• Lead the end-to-end planning, execution, and delivery of high-impact programs across business and technology domains.

• Establish and manage program governance structures, ensuring alignment with organizational strategy and objectives.

• Monitor program progress against milestones, budget, and scope; manage changes proactively.

• Engage with internal and external stakeholders to define objectives, scope, and expectations.

• Serve as a single point of accountability for program communication, status reporting, and escalation handling.

• Facilitate collaboration between cross-functional teams, ensuring alignment at all levels.

• Provide direction and leadership to project managers, analysts, and technical teams involved in program delivery.

• Foster a high-performance culture focused on ownership, accountability, and continuous improvement.

• Coach and mentor junior program and project managers, building delivery maturity across the organization.

• Identify and resolve program-level issues, risks, and roadblocks through data-driven decision-making.

• Apply critical thinking and structured problem-solving approaches to drive solutions that are scalable and sustainable.

• Lead risk identification, assessment, and mitigation activities throughout the program lifecycle.

• Drive change management activities, ensuring smooth adoption of new processes, systems, or organizational changes.

• Develop and manage program budgets, timelines, and resource plans.

• Coordinate resource allocation across projects and departments, optimizing utilization and minimizing conflicts.

• Ensure quality assurance processes are embedded into all program deliverables.

• Track and measure program performance through KPIs and regular reviews to ensure objectives are met or exceeded.

• Collaborate with the Program Management Office (PMO) to enforce best practices, templates, and reporting standards.

• Ensure documentation, reporting, and compliance processes meet governance and audit requirements.

Job Specification:

 • Strong Problem Solving and Analytical Thinking

• Effective Decision-Making in complex, high-pressure environments

• Advanced Stakeholder Management and interpersonal communication

• Proven Leadership in cross-functional program delivery

• Skilled in Conflict Resolution, Negotiation, and Change Management

• Expertise in Risk Management and Resource Allocation

• Comfortable operating within a structured Program Office framework

• Adaptable to changing priorities, technologies, and organizational needs

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Engineering, or a related field.

• 8–12 years of progressive experience in program or project management within a technology or consulting environment.

• Experience delivering large-scale, cross-functional initiatives involving multiple stakeholders.

• Certifications such as PMP, PgMP, MSP, or SAFe are strongly preferred.

• Proficient in project and program management tools (e.g., JIRA, MS Project, Asana, Smartsheet).

• Familiar with Agile, Scrum, Waterfall, and Hybrid methodologies.

• Experience using risk, quality, and resource management frameworks.