Change Manager

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com 

JOB DESCRIPTION:

Alter Domus (AD) is seeking to expand our Product Delivery Team with the addition of an experienced Change Manager to support the implementation and adoption of our global KYC/AML solution. The Change Manager will play a critical role in managing key workstreams, driving change management, and collaborating with global stakeholders, including AD’s clients, to ensure successful implementation and adoption.

KEY RESPONSIBILITIES:

• You will be part of a cross-functional Product Delivery team that delivers an end-to-end service to the business reporting into the Global Product Owner.
• Collaborate with business stakeholders, IT, and development teams to define and implement change management strategies based on Prosci’s ADKAR model (or similar) to ensure the continued implementation and successful adoption of the Product among end users.
• Identify key stakeholders and create targeted communication and engagement plans to address each group's specific needs.
• Develop and maintain relationships with stakeholders, ensuring alignment and comprehension of the change management processes and strategies.
• Assess and minimize risks by developing contingency plans and monitoring the progress of the change plans. Ensuring close alignment with the Project Manager on roadmap deliveries, progress and risks.
• Create, coordinate, and implement end-user training programs and support materials, such as tutorials and FAQs, to assist end-users. Identify opportunities for automation and improvements in end-user training in coordination with our specialized Academy team.
• Provide periodic updates and progress reports to the Global Product Owner on adoption, defined success metrics, and other KPIs, that will be reported into the Project Steering Committee.
• Continuously analyze the success and ROI of change initiatives, as well as gather feedback from end-users to inform improvements to both the change management process and to the product at large.
• Update, maintain, and prioritize the change management initiatives and strategies in Azure DevOps boards and backlogs.
• Monitor and report on progress, roadblocks, and successes related to Fenergo platform delivery, ensuring clear and consistent communication with the Global Product Owner, and the rest of the Product Delivery Team.
• Drive change within the wider organization, by leading new product deliveries and applying change management best practices from project inception to delivery.

PROFILE:

• Bachelor’s degree in Business Management, Organizational Change Management, or a related field. Master’s degree and/or relevant certifications (e.g. Prosci, CCMP, CMS, etc.) are a plus.
• 5+ years of experience in change management, product management, or similar roles within the KYC/AML or financial services industry.
• Familiarity with KYC/AML platforms (e.g., Fenergo), screening tools (e.g., World-Check One), and SaaS platforms is highly desirable. Experience in working with APIs and third-party solution integration is a plus.
• Demonstrated experience in leading change initiatives across complex, cross-functional enterprise projects.
• Demonstrated ability to manage global stakeholders, including clients and cross-functional teams, with a strong focus on change management and communication.
• Detail-oriented, organized, and able to manage multiple tasks and priorities.
• Excellent written and verbal communication skills. Ability to convey complex information clearly to both technical and non-technical stakeholders.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Salary Range:

Salary for this role ranges from €3,500 to €6,500 gross depending on experience. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location