The Billing Specialist is responsible to ensure all customers' phone calls, open invoices, address, payment or any billing related issues are answered in a timely fashion. Fostering effective working relationships with external customers as well as internal partners including Client relations, Accounts receivable, and Operations, is the key for this role.

• Answer incoming calls and tickets related to billing/ hosting invoices and their payments
• Help customers update payment info and customer info per client request
• Assist with CC, ACH, GoCardless payment
• Monitor customer account details for non-payment and collect missing payments
• Work closely with functional management, client relations, accounts receivable and Operations to identify and resolve
• billing issues
• Provide document requests by clients and internal departments (open invoices, credit
• memos, contracts, refund receipts, etc.)

• Customer service/contact centre experience
• Fluent written/spoken English
• Intermediate Excel skills
• Ability and willingness to work late evening/night shifts
• Strong communication skills
• Attention to detail, analytical skills, ability to multitask
• Billing or accounts receivable experience is a plus
• Experience managing high volume of data, customers, transactions is a plus

• A growing innovative company with a friendly atmosphere
• Social responsibility initiatives
• Creative, people-oriented, encouraging working environment
• Personal budget for a year to raise your professional competence
• We also have our library, and anyone can order new books
• Cutting-edge technologies and tools
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Additional vacation days for each year spent with us
• Solid salary and annual bonuses for the achieved results
• Employee referral program