Agent Coordination Specialist (afternoon Shift)

Under close supervision of Supervisor - Customer Service Control Center, the Agent Coordination Specialist will work closely with Customer Service, Partner Agents, and Airlines to ensure the timely transit of World Courier shipments to and from all agent locations. Agent Coordination Specialist will be responsible for providing optimal customer service to partner agents ensuring that all information being provided is accurately captured within World Courier’s Transportation Management System.

Responsibilities:

• Provide excellent customer service by email and phone to internal customers (Operations and Customer Service departments) and external customers (Partner Agents).
• Monitor and update the Transportation Management System. Oversee agents to ensure customer pickup and delivery expectations are met.
• Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our partner agents and followed.
• Coordinate the recovery and tender of freight at local airports. Confirm that the alerts sent to our partner agents are received and understood.
• Confirm the departure and arrival of all domestic shipments, and action any discrepancies directly with the airline to ensure optimal departure times.
• Assist in providing guidance to our partner agents in the preparation of packaging materials and cold chain supplies when required.
• Confirm that all packaging returns are updated and recovered by our partner agents and emailing consignees for recovery updates.
• Capture and record agent fees, and account for any extra charges which may need to be recorded within the Transportation Management System.
• Actively collaborate with internal and external departments to resolve issues.
• Make suggestions to improve existing processes, efficiency and consistency to improve performance of the department

Requirements:

• Bachelor’s degree (preferred)
• Previous experience in Customer Service and/or Logistics would be an advantage

Minimum Skills Required:

• Excellent written and verbal communication skills
• Proficient computer skills
• Fluency in English
• Excellent attention to detail to ensure accurate information is provided
• Ability to prioritize tasks and manage time effectively
• Professional demeanor
• Work well in a team environment
• Sense of urgency

Working hours: Monday-Friday 15:00 to 24:00 (1 hour of lunch included)

Salary ranges: 2069 - 2955 EUR gross monthly

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.