Senior Technical Account Manager (TAM)

You may think of Nasdaq as just a stock exchange but think again. With more than 6,000 associates in 39 offices around the world, we're a global technology company that serves customers in more than 50 countries. Since 1971, when Nasdaq created the world's first electronic exchange, our innovations have revolutionized the global capital markets. With Nasdaq, you will contribute to a more sustainable world, helping communities, clients, employees, and individuals of all backgrounds to achieve their full potential by fueling inclusive growth and prosperity around the world.

Are you skilled in solving complex problems and have the ability to create strong client relationships? Do you want to work within the epicenter of the financial industry and manage the technical solution for some of Nasdaq’s clients?

Nasdaq is now looking for a Technical Account Manager to join our global team. This role will be based in Vilnius providing dedicated support to Nasdaq Market Technology Customers. The role implies technical hands-on activities with vast part of client-facing interactions.

Furthermore, this is a great opportunity for you to bring your drive, results-oriented and innovative mindset to meet and exceed Nasdaq’s clients’ expectations.

The role entails responsibilities such as:

• Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement
• Work closely with product engineering & project management teams. Act as a link between our customers and internal teams to proactively run customer expectations
• Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times
• Accountable for client SLAs and internal/external reporting on KPIs
• Contribute to Client Success strategy to drive growth and elevate support satisfaction
• This will be a hands-on role and where your strong technical understanding of Nasdaq products / technology will help and guide the client daily

Education and Professional Accomplishments:

• Academic degree qualified in a discipline related to Engineering or equivalent work experience
• 6+ years of work experience in an engineering, product management, quality assurance, or similar role

Skills and Requirements:

• You are client oriented with excellent communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels
• Have a proven and strong client relationship building capability
• Solution oriented and customer focus mindset
• Understanding in risk management and quality assurance disciplines
• Experience with enterprise software implementations. Very strong technical understanding
• Able to adapt to and learn new technology quickly
• Excellent skills in the Microsoft365 and Atlassian products
• Excellent presentation skills, data-driven and able to present to diverse audience
• Excellent communication skills in English
• Good knowledge of capital markets and financial systems with prior experience in a technology company
• Knowledge of Cloud technology is an advantage

What We can offer You:

• Monthly base salary starting from 3700 EUR gross based on your experience
• Annual monetary bonus
• An opportunity to become a Nasdaq shareholder
• Employee Stock Purchase Program Nasdaq stocks with a discount
• III pillar pension plan with additional contribution from Nasdaq
• Flexible Health Insurance Program
• Flexible working schedule and hybrid way of work
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (up to 6 days a year)
• Internal mentorship program – get a mentor or become one
• Wide selection of online learning resources, e.g Udemy, O‘Reilly

Does It Sound Like You? 

Please submit your application in English. If your skills and experience are a match, we will be in touch soon.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.