Seniority level:
Junior specialist
Skills:
Communication Skills
, 1 yr.
Customer Support
, 1 yr.
Troubleshooting
, 1 yr.
Languages:
Experience:
1 yr.
minimum
in
Operations & Customer Service
Monthly salary (gross):
1750
- 2000
€
Contract type:
Full-time
Location:
Vilnius
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Job description
Essential Duties and Responsibilities:
- Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat
- Understand our client needs, expectations and assist in order to achieve resolution
- Provide excellent customer service by making sure that our clients don’t have outstanding issues
Requirements:
- Proficient written/spoken English and Spanish is a must
- Ability and willingness to work evening and night shifts
- Basic IT and Networking knowledge
- Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
- College degree in Computer Science / IT related field or Networking is a plus
Why Revel?
- We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
- We love what we do: amazing colleagues and friendly team vibe
- We care about technology and quality: our tech initiatives are bottom-up
- We care about you: remote work, employee health insurance, accident insurance, referral bonus
- We take your career seriously: 40% of our employees changed roles in 2022
- We invest in you: internal training programmes and free Udemy license for training online
- We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to Dominican republic, would you like to join?
- We share our success: available Profit Sharing Plan for employees (based on eligibility)
- We have fun: office happy hours, board game nights and company outings
- Taxi for employees starting or ending shifts within night hours
About Revel Systems
Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.
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