Seniority level:
Junior specialist
Skills:
Customer Support
, 1 yr.
OpenShift
, 1 yr.
Team Oriented
, 1 yr.
IT Helpdesk
, 1 yr.
Languages
, 1 yr.
Languages:
Experience:
0 yrs.
minimum
in
Information Technology & Services
Monthly salary (gross):
1200
- 1400
€
Contract type:
Full-time
Location:
Vilnius, Remote job
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Job description
IT Service Desk Analyst role purpose is to deliver a first class customer service via telephone and digital channels providing 1st line IT support for various IT issues.
As a Service Desk Analyst your responsibilities would include:
Deliver outstanding customer service by answering all queries promptly, remaining approachable; courteous and professional at all times;
Handle incoming calls and logging call details into the system;
Troubleshoot technical issues and take ownership through to resolution;
Escalate high impact incidents quickly, in line with procedures and ensure all relevant information is passed on;
Evaluating the impact of the issue for the business and escalating urgent and business critical issues in a timely manner in line with internal procedures;
Show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk.
About HCL
The HCL journey has been relentless, gratifying and marked with a series of achievements. Our unified efforts have catapulted the company from a garage start-up to a conglomerate whose businesses span across three verticals. HCL is humbled by the long journey they have made so far and at the same time, is confident of raging forward and scaling greater heights. Over the years, HCL has conscientiously set high business standards by way of providing sustainable, world-class products, solutions and services. The enterprise generates annual revenues of over US $9.9 billion with more than 150,000 employees from 140 nationalities operating across 46 countries.
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