Major Incident Manager

Strategic Staffing Solutions International client is a Global Fortune 500 company, an American worldwide financial services and communication company with the primary strategy - to grow.

Company is a FinTech and is using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. They have a team of 8000+ employees serving 200 countries and territories and they strongly believe when money moves, better things happen. The company has several divisions with products such as person-to-person money transfers, money orders, business payments, and commercial services.

Currently they are hiring a Major Incident Manager in Vilnius, Lithuania.

Key responsibilities:

• Responsible to protect service availability through effective execution of the enterprise Major Incident Management process.
• Manages, monitors, reports, and executes the Major Incident Management Process.
• Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance efforts and service restoration activities, performs internal stakeholder communication. Runs major incident retrospectives, identifies opportunities and drives continual service improvement.
• Ensures the process is executed as defined, metrics are tracked and managed.
• Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution.
• Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in maximized resiliency and availability.

Role Requirements:

• For such a demanding role, you’ll have 4+ years of major incident management experience in an enterprise.
• Experience partnering with the global base of technology and business stakeholders to ensure process is implemented and executed effectively and efficiently.
• Proven record of successful experience leading teams through crisis situations.
• 8+ years of application and infrastructure technology operations experience in a Hybrid environment resulting in strong technical expertise. Engineering / DevOps / SRE experience is an advantage.
• Bachelor’s degree in computer science or related field.
• Experience operating and governing a managed service environment.
• Strong analytical and problem-solving skills.
• Self-motivated, with a “get things done” attitude able to “roll-up sleeves”, properly prioritize and deliver critical results during crisis situations round the clock.
• Experience and ability to effectively work with multiple stakeholders/teams in different countries across the globe with different cultural backgrounds.
• Strong business writing, presentation, and verbal communication skills in English language is a must.

Company offers:

• Monthly gross salary: EUR 3,900 – 5,729
• Annual variable incentive: Eligible for a performance-based bonus aligned with individual and company results
• Final compensation will depend on the candidate’s qualifications, skills, and competencies
• Private health insurance
• Life and accident insurance
• Additional annual leave days
• Relocation buddy support (upon request)