Seniority level:
Junior specialist
Skills:
Communication
, 1 yr.
Languages:
Monthly salary (gross):
1360
- 2040
€
Contract type:
Full-time
Location:
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Job description
Job Description Summary
The Associate Order Management Specialist will assist in processing orders in Salesforce. The incumbent will also assist in maintaining renewal records in Salesforce with accurate pricing, customer and product information. They will partner with an Order Management Specialist (OMS), help maintain renewal quote data, and follow through with the OMS on outstanding renewals
Essential Duties & Responsibilities
Process new orders (85%)
Process and fulfill the order (including proper license key delivery)
Update Salesforce to make any needed adjustments/corrections for order accuracy
Review Salesforce opportunities for approved quotes from Sales
Ensure invoices are properly generated and delivered
Customer Support (15%)
Assist internal and external customers in resolving order-related issues that may required redirection via emails or phone calls. Escalate to the Order Management Specialist for resolutions as needed.
Help monitor dashboards and reports for undelivered invoices and draft quotes needing approval and bring them to the Order Management Specialist’s attention.
Experience & Qualifications:
Required Qualifications:
0-2 years of work experience in Order Management
General knowledge and basic experience with computers and business office software (email, Windows).
Professional demeanor
Good written and verbal communication skills
Detail-oriented
Preferred Qualifications:
Professional working proficiency in German, Italian, or French strongly preferred
Professional office experience/exposure
Experience with Salesforce
Experience with Excel
What Rocket Software can offer you in Vilnius:
Health Insurance: Choose from 3 great options!
Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.
Rocket enhanced parental leave benefit.
Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.
Employee Assistance Program – Digital Courses & Meditations, Certified Personal Coaching & Personal Therapy sessions.
Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.
Choose your own hybrid/remote work model
About Rocket Software
Rocket®, which was founded in 1990 in Boston, Massachusetts, employs 1500 Rocketeers around the world. The company specializes in IBM z (Mainframe), IBM Power (IBM i) and Embedded Database solutions (MultiValue), and helps the world’s leading companies leverage open source, cloud, and artificial intelligence (AI) to support their ability to achieve legendary results. With more than 70% of the world’s IT workload running on legacy platforms, Rocket helps customers innovate using the technology and data they already have, so they can always be ready for what comes next. Rocket Software opened a new R&D center in Vilnius in 2020. Company plans to hire more than 200 engineers and programmers in the next 2-3 years.
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