Call Center Trainer (Fixed-term)

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

As a Call Center Trainer at Dexcom, you will be responsible for the professional development of the Technical Support team in the Dexcom GBS facility. You will prepare and deliver training to the team to allow them to provide effective support for people that use Dexcom products and are affected by diabetes. Working in a dynamic environment with our small and focused team, you’ll ensure a high standard of training is delivered on a regular basis to the team. This enables them to provide troubleshooting assistance to users of Dexcom services to determine why the service, equipment or feature is inoperable and/or to troubleshoot the issues so they can use Dexcom products as intended.

• You will be planning and conducting of on boarding training programs, new and existing policies, and essential job procedures. This includes, but not limited to, training implementation and materials preparation for each formal or informal training class.

• You will train the Technical Support team members to comply with quality standards and requirements.

• You will maintain and develop training courses within Dexcom’s E-Learning system to facilitate essential training functions and ensure proper maintenance of the system.

• You will learn about the company’s products and services, staying current with the changes (including internal and external regulations).

• You will assess the effectiveness of the training through a feedback mechanism, adjusting the course content and delivery as and when appropriate.

• You may be responsible for handling patient phone calls and emails, providing troubleshooting guidance and detailed instructions when necessary.

• Fluency in English, both written and oral communication.

• Proven ability to conduct and present training courses to large groups.

• Ability to develop, update training content and deliver to different types of audiences.

• Proven capability to handle challenging situations, a positive attitude with passion and drive.

• Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.

• Ability to work independently with supervision as required and as a team player within a department as well as with others.

• Desire, drive and willingness to be part of a fast-moving company.

• Fluency in additional language is an advantage.

• A comprehensive on boarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependants.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city centre office location. 

• 0-5%

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,997.50 to €2,467.50 gross. Final offer will depend on your qualifications, competencies, and professional experience.