Seniority level:
Entry-level specialist
Skills:
Languages
, 0 yrs.
Customer Support
, 0 yrs.
Languages:
German
B2 - Upper intermediate
English
B2 - Upper intermediate
Experience:
0 yrs.
minimum
in
Information Technology & Services
Monthly salary (gross):
1370
- 1650
€
Contract type:
Full-time, Part-time
Location:
Kaunas, Vilnius
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Job description
What Will You Take From Us
- Confident first steps in techworld through onboarding, mentorship programs, and expert guidance every step of the way;
- Top-notch technologies and tools to work on world-renowned products;
- Great conditions for work at our new office in Cyber City;
- Combine studies with a flexible work schedule (day, evening and weekend shifts);
- Possibility to occasionally work from home or anywhere in the world;
- Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
- An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats;
- Gross salary 1370 -1650 EUR/month (additional bonuses and salary reviews twice a year makes this number shift quite fast, to say the least);
- Health insurance and a range of other perks that come with working at CyberCare - take it all, we don’t mind!
What Will You Do
- Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems. No phone calls over here!
- Ensure excellent customer experience by handling and resolving customers’ queries;
- Troubleshoot software-related issues and provide feedback about software issues to our developers;
- Collaborate with techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates;
- Assist with billing-related inquiries.
What We Expect From You
- Fluency in German and English;
- Familiarity with maintaining Windows/MacOS;
- To be comfortable with providing technical support and handling multiple tasks simultaneously;
- Ability to work day/evening and weekend shifts;
- Ability to work 40 / 32 / 24 hours per week (1; 0.8 or 0.6 FTE);
- Ability to attend training continuously for 7 working days (from 9 to 17 o'clock);
- Eagerness to never stop learning and adapt fast;
- Customer-first mindset while making decisions even in stressful situations;
- Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
- Driven, proactive, and motivated attitude.
- Be located in Vilnius or Kaunas
About CyberCare
CyberCare is a teamwork-driven customer success company, making the tech world easy. As a member of the Tesonet accelerator's family, CyberCare shapes the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, CyberCare team helps customers in 170+ countries, solving 15+ million cases each year. AI Labs, a part of CyberCare, craft customer service automation solutions. A dedicated team is shaping a new approach to how AI can complement human interactions and enhance the customer service experience across leading global IT products. At CyberCare, we’re on a mission to simplify the tech world and make it accessible to all.
