Customer Success

Senior Functional Analyst, Calypso Back Office (Post Trade Processing)

Are you technically curious and motivated by customer success? Do you have a passion and interest in capital and financial markets? Back Office shouldn't be foreign to you. 

Your function is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products for both cloud-based and on-premise software will ensure your success as a Product Support Business Analyst for Calypso Product. 

Whether its coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company.

As a Product Support Functional Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, customer delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.  

Responsibilities

• Provide client support on product issues via ticketing system and ensure all communications are clear and concise.
• Collaborate with external and internal stakeholder to resolve issues raised by customers.
• Understand and analyze the issues. Provide solutions to customers through advice or collaborate with internal technical team for providing fix for product defects.
• Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications.
• Mentor new Product Support team members.
• Work on special projects as assigned.

What We Expect

• Bachelors or Masters degree in Business / Finance field or equivalent
• A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded).
• Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills
• Professional working proficiency in both verbal and written English.
• At least 2 years relevant, working experience within the banking/financial industry

What Would Be Helpful

• Understanding of one or more aspects of Trading and Trade processing: trade capture and valuation, trade workflow, settlement and netting, accounting, messaging (SWIFT, DTCC, Confirmation), cash flows, position management and corporate actions.
• Experience of working in a Software company and/or knowledge of Object Oriented Programming

What we Offer

• Monthly base salary starting from 2300 to 2700 EUR gross based on your experience
• Annual monetary bonus
• Vesting Nasdaq Restricted Stock Units (RSU) for all employees
• Employee Stock Purchase Program Nasdaq stocks with a discount
• III pillar pension plan with additional contribution from Nasdaq
• Flexible health Insurance program
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (6 days a year)
• Internal mentorship program get a mentor or become one
• Opportunities to grow horizontally or vertically in the organization
• Wide selection of online learning resources, e.g Udemy, O'Reilly

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.