Customer Success
Senior Functional Analyst, Calypso Back Office (Post Trade Processing)
Are you technically curious and motivated by customer success? Do you have a passion and interest in capital and financial markets? Back Office shouldn't be foreign to you.
Your function is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products for both cloud-based and on-premise software will ensure your success as a Product Support Business Analyst for Calypso Product.
Whether its coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company.
As a Product Support Functional Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, customer delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.
Responsibilities
What We Expect
What Would Be Helpful
What we Offer
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Nasdaq is a leading provider of trading, clearing, exchange technology, listing, information and public company services across six continents. In 2008, through the merger with OMX Nasdaq acquired ownership of the Lithuania’s stock exchange Nasdaq Vilnius. As of 2012, Nasdaq is also running the Central Securities Depository of Lithuania, a financial market infrastructure. In Lithuania, Nasdaq drives and contributes to a number of NGO initiatives promoting transparency, sound corporate governance, business ethics and youth’s financial literacy. At the end of 2014, Nasdaq decided to leverage these assets by establishing a new Technology and Business