Payment Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Enablement, Sales, Operations, and Support teams to input, analyze, and complete payments requests for our merchants. The Payments Operations Representative will also be responsible for processing applications for an ISO program with our payments partners. In addition they will be supporting Payments Operations with process documentation, internal ticket management, and supporting the internal sales/support teams as a resource. 

• Ensure assigned customer tickets are resolved and updated in our ticketing system daily
• Provide world class customer experience over the phone 
• Work in conjunction with Sales, Support and Operations to achieve successful and timely on-boarding period for our merchants
• Input and manage payment processing reporting through our CRM software (Salesforce)
• Act as a liaison between internal departments for our payments services
• Schedule calls with existing merchants to resolve any ongoing payment issues
• Assist our customers in their entire journey including setting up initial gateway/processor, adding credentials into customer management console, assisting in ongoing change requests

• Minimum 1-2 years of customer service experience
• Experience in Payments industry / IT support
• Proficient written/spoken English is a must
• Strong experience with MS Suite / Google Business Suite
• Ability to work late evening/night shifts: Mon-Fri 6:30 pm - 3 am
• Experience in a POS technical support environment is a plus
• Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
• Experience with a ticketing system is a plus (ServiceCloud preferred)

• Career Growth: Join a dynamic company where 40% of our employees changed roles in 2023. We're committed to helping you advance in your career.
• Health and Well-being: We offer comprehensive health benefits, including employee health insurance, accident insurance, and mental health support.
• Learning and Development: Invest in your future with our internal learning and development programs. Access a free Udemy license for online training to help you continuously improve.
• Referral Program: Bring talent to our team, and we'll reward you for it through our employee referral program.
• Rewards & Recognition: We value our top performers. The best team members receive rewards through our Awardco reward program.
• Office Perks: Enjoy a vibrant workplace with snacks, treats, and office lunches twice a week. Our dog-friendly office creates a welcoming environment for pet lovers. 
• Profit Sharing: Share in our success with our Profit Sharing Plan (based on eligibility).
• Night Shift Transportation: We offer taxi services for employees starting or ending shifts during night hours.