Cencora

Call Center Specialist in Finance (afternoon shift)

Added 4 months ago

Seniority level:

Junior specialist

Skills:

MS Excel , 2 yrs.
MS Word , 2 yrs.

Languages:

English B2 - Upper intermediate
Experience:
2 yrs. minimum in Accounting & Financial Services
Monthly salary (gross):
1947 - 2781 €
Contract type:
Full-time
Location:
Vilnius
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Job description

What you will be doing

  • Answering high volume of incoming calls in a professional manner while meeting daily goals;
  • Address and respond to customers emails within company timeline;
  • Ensure customers inquiries are properly addressed and documented and that issues are solved efficiently in a fast-paced environment;
  • Maintains frequent contact with internal and external customers in order to address all payment issues;
  • Identifies payment discrepancies, and initiates disputes resolution process to facilitate rapid turn around in collection effort;
  • Performs related duties as assigned.


WORKING HOURS: 15:00 to 00:00 Lithuanian time.

Night-time hours from 22:00 to 00:00 will be paid at a rate of 1.5 .

What your background should look like

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education. Normally requires two (2) to four (4) years directly related and progressively responsible experience.

  • Have experience in a call center taking or making customer calls
  • Ability to communicate effectively both orally and in writing
  • Knowledge of Accounts Receivables and Accounting principles - big advantage
  • Familiarity with credit and collection operations procedures, including reconciliation of A/R activity - big advantage
  • Knowledge of Microsoft programs; extensive knowledge of Excel
  • Strong interpersonal skills
  • Good negotiating skills
  • Strong mathematical and analytical skills, attention to details
  • Strong organizational skills

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

Cencora logo
Founded in 2017
Employees 451
Avg. monthly salary 3492.09 €
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About Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

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